Canning Town Flower Delivery | Legal Terms for Online Orders

Terms & Conditions for Florist Canning Town Flower Delivery

Introduction

Welcome to Florist Canning Town. These Terms & Conditions ("Terms") govern your use of our website and any orders placed for online flower delivery in Canning Town and surrounding areas. By placing an order or using our services, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not accept these Terms, you should not use our website or order our products.

Scope of Agreement

These Terms apply to all users and customers who place orders for flower delivery via our website and are intended for individuals residing, working, or sending deliveries to addresses across Canning Town and neighbouring locations. They form a legally binding agreement between you and Florist Canning Town from the moment you place an order on our site.

Order Process

Our aim is to provide a smooth and efficient online ordering experience for flower delivery in Canning Town. Please follow the steps below to place an order:

Browse our selection of fresh flowers and arrangements on our website.
Select the desired bouquet or product.
Add the product to your basket and proceed to checkout.
Provide accurate delivery information, including address, recipient name, and any personalised message.
Choose your preferred delivery date and time slot from available options.
Review your basket and confirm your order details.
Complete payment via one of the accepted payment methods.
Once your order is confirmed, you will receive an order confirmation number on-screen and via email (if provided at checkout). Please retain this for your records.

Florist Canning Town reserves the right to refuse or cancel orders at our discretion, for example in cases of suspected fraudulent activity, insufficient stock, or if delivery is not possible to your specified location.

Product Availability and Substitution

We endeavour to keep our website and stock levels up to date. However, all products are subject to availability. Flower varieties, colours, and packaging shown in product images are for guidance and may vary according to seasonal availability and market conditions. In the rare instance that a specific flower or item in your chosen arrangement is unavailable, we reserve the right to substitute it with a flower of equal or greater value and quality, maintaining the overall style and aesthetic of the design. Every effort will be made to inform you of significant substitutions in advance, whenever possible.

Pricing and Payment

All prices for our online flower delivery service in Canning Town are displayed in Pounds Sterling (GBP) and include applicable VAT, unless otherwise stated. Delivery charges (if any) will be indicated prior to checkout. We reserve the right to change our prices at any time; however, you will be charged the amount displayed on the website at the time your order is placed and confirmed.

Payment must be made in full at the time of placing the order. We accept a range of secure payment methods, including major debit and credit cards. Payments are processed through trusted third-party payment gateways. Your financial information is handled securely and is not stored by Florist Canning Town. Orders are not considered confirmed until payment has cleared in full.

Delivery Policy

We offer flower delivery throughout Canning Town and neighbouring districts, subject to our delivery coverage area. Standard delivery times and options will be displayed on our website during checkout. It is your responsibility to provide complete and accurate delivery information. Florist Canning Town cannot be held responsible for delayed or failed deliveries due to incomplete or incorrect addresses, or where the recipient is unavailable.

If the recipient is not available at the delivery address, we may attempt to leave the flowers with a neighbour, in a safe place, or arrange a re-delivery, at our discretion. In such cases, we will endeavour to inform you as soon as reasonably possible. Additional re-delivery charges may apply.

Order Amendments and Cancellations

We understand that occasionally you may need to amend or cancel your order. Please contact us as soon as possible if you wish to do so. The following terms apply:

Order Amendments: Amendments to orders (such as changes to the delivery address, recipient details, or message card) can only be accepted if the order has not yet been processed, dispatched, or prepared. We will do our best to accommodate your request but cannot guarantee changes once preparation has commenced.
Cancellations: If you wish to cancel your order, please notify us as soon as possible. Cancellations requested at least 24 hours prior to the scheduled delivery date will typically receive a full refund. Cancellations received after this may not be eligible for a refund, especially if the bouquet has already been assembled or dispatched.
Peak Periods: During peak periods (such as Valentine’s Day, Mother’s Day, and Christmas), changes and cancellations are subject to stricter cut-off times, which will be specified on our website during those times.

For any issues regarding orders, amendments, or cancellations, please contact us with your order confirmation number for prompt assistance. Refunds, where agreed, will be processed to your original payment method within a reasonable timeframe.

Returns and Refund Policy

Your satisfaction is important to us. In the unlikely event that the flowers delivered are not fresh, arrive damaged, or differ significantly from your order, please contact us within 24 hours of receipt. You may be asked for photographic evidence so we can investigate and, where appropriate, arrange a replacement or refund at our discretion. Due to the perishable nature of flowers, we are unable to accept returns for other reasons such as change of mind once items have been delivered in good condition.

Customer Obligations

By placing an order with Florist Canning Town, you affirm that:

You are at least 18 years of age and capable of entering into a legally binding contract.
All information provided by you is current, accurate, and complete.
You have authorisation to use the payment method provided for your order.

Limitation of Liability

Florist Canning Town, its affiliates, employees, or agents shall not be liable for any indirect, special, incidental, or consequential loss or damage or any loss of profits, loss of business, loss of goodwill or reputation, or loss of data arising out of, or in connection with, the use of our website or the purchase and delivery of our products.

Our total liability to you in respect of all other losses arising under or in connection with your order or these Terms (whether in contract, tort, breach of statutory duty, or otherwise) shall never exceed the amount you paid for your order.

We are not liable for delays or failures in delivery due to events beyond our reasonable control, including but not limited to adverse weather conditions, strikes, transport failures, pandemics, or acts of God.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not be excluded or limited under applicable law.

Intellectual Property

All content on our website—including but not limited to text, graphics, logos, images, product names, and design arrangements—are the property of Florist Canning Town or our licensors and may not be copied, reproduced, transmitted, distributed, or used for commercial purposes without our explicit written consent.

Privacy and Data Protection

Your privacy is important to us. We process your personal information in accordance with our Privacy Policy and current UK data protection regulations. We use your information to process orders, deliver products, and provide customer service. Your data will not be shared with third parties unless required for order fulfilment or by law.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute, claim, or contract arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Both you and Florist Canning Town irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms.

Changes to These Terms

Florist Canning Town may update or revise these Terms from time to time to reflect changes in our business, services, or legal obligations. The most current version will always be posted on our website. By continuing to use our website and services after any changes, you accept the revised Terms. We advise you to review these Terms regularly.

General Provisions

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be deemed deleted and its absence will not affect the validity and enforceability of the remaining provisions. No delay or failure by Florist Canning Town to exercise any right or remedy shall constitute a waiver of such right or remedy.

These Terms constitute the full agreement between you and Florist Canning Town regarding your use of our website and services, superseding any prior agreements or communications.

Contact Information

If you have any questions about these Terms, your order, or our flower delivery services in Canning Town, please reach out to us using the contact details provided on our website.

These Terms & Conditions are intended for customers in Canning Town and all surrounding areas.