Our Promise: Returns, Refunds & Complaints at Florist Canning Town
Fresh Flowers Guarantee in Canning Town
At Florist Canning Town, we are passionate about delighting our customers across Canning Town and nearby areas with the finest, freshest blooms. Every bouquet and arrangement is carefully selected and hand-delivered with our Fresh Flowers Guarantee. We are honoured to be a trusted local florist for both households and businesses, and we take pride in upholding the highest standards of quality and service. Your satisfaction is our priority, and we are committed to resolving any issues promptly and fairly.
Damaged-on-Arrival Policy
If you receive flowers or arrangements that appear damaged upon arrival, please accept our sincere apologies. On rare occasions, despite our best efforts and careful packaging, damage may occur during transit. We urge you to inspect your flowers immediately when they are delivered and contact us on the same day should you notice any concerns. Providing a clear description and image of the damage will assist us in resolving the issue quickly. Our team is dedicated to making it right and ensuring your recipient receives a bouquet that embodies the beauty and freshness we promise.
Freshness Window
Florist Canning Town guarantees the freshness of our flowers for a minimum of five days from delivery when cared for according to our instructions. Our flowers are sourced daily to provide lasting enjoyment, and we include care tips with each order to help prolong their beauty. Should your flowers wilt or fail to meet our freshness standard within this window, please let us know promptly, so we may address the matter. Your peace of mind and satisfaction reflect our commitment to quality.
Refunds & Replacement Options
Your happiness with every delivery is of utmost importance to us. If your flowers arrive damaged, or do not meet our Fresh Flowers Guarantee within the first five days, we offer you the choice of a full refund or a replacement bouquet sent at the earliest available delivery slot. To process a refund or replacement quickly, we kindly ask you to get in touch the same day you receive your flowers, providing your order details and any supporting images. Our team will confirm your preferred resolution and handle it with care and efficiency. If you have ordered on behalf of someone else, please ensure the recipient contacts us directly if any issues are noticed.
Making a Complaint
If you are dissatisfied with our service or the quality of your bouquet in any way, please know that your feedback is taken seriously and is invaluable to us. To make a complaint, contact our team within 24 hours of delivery with your order reference and a clear description of your concerns. Resolution is our priority, and we will acknowledge your complaint promptly, investigate fully, and offer the best possible outcome, which may include a refund, replacement, or another appropriate solution based on your experience. All complaints are managed discreetly and respectfully, with the aim of restoring your trust and confidence.
Your Local Florist in Canning Town
Florist Canning Town is proud to be part of the local community, offering reliable fresh flower delivery to homes and businesses across the area. Our team stands by every order with care, honesty, and a genuine desire to bring a touch of floral joy to your day. Thank you for choosing us as your Canning Town florist. We look forward to serving you with continued dedication and the freshest flowers possible.
